Shopping and Ordering
Thank you for purchasing a product from us. We are sure you won’t be disappointed. We provide a secure and private shopping experience for all products purchased from our business, and we do not store your credit card information.
How to Order
To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.
We can process payments made by Visa and Mastercard.
Getting Order Status
You will receive an e-mail once your order has shipped.
Shipping and Delivery
Shipping is $8 for urban New Zealand and $11 for rural New Zealand.
All orders dispatched by Vet2Pet will be sent via New Zealand Couriers.
Our delivery timeframe of 1-2 working days for urban delivery and 1-3 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. Please contact us via our contact page.
Returns and Exchanges
Our Business is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.
You will need to contact us via our contact page. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or refund. However, the return of your product to us is at your own cost. Please contact us to discuss your options.
If you would like to exchange your item, please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.
Some products will state that they cannot be returned, please be aware of these items.
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us by phone or email within 48 hours of the goods arriving and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
You must return to our Business within 10 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Business reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair, or replacement. Our Business will not accept the return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where a returned product is not accepted, they will be returned to Customer at the Customer’s cost. Receipt by our Business of returned product does not constitute acceptance for any purposes.
Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavour to refund you within 7 working days.